The Honest Value of Customer Service

I believe the true gauge of company is how well it separates itself from the competition.

That being said, I found a perfect parallel to that thought. I am going to compare two web hosting companies of which I have done a great deal of business with (Hostway and GoDaddy).

I picked these two companies years ago when price determined my buying decision. That is not the case anymore. "The Honest Value of Customer Service" clearly comes into play.

I recorded two calls; one with Hostway and one with GoDaddy. I want you to take a few moments to listen to the recording. Price aside, and from the quality of the customer service alone, decide who you would want to supply you with service.

I will think about this recording and act accordingly with every experience I encounter with a client, because the true gauge of a company is how well it separates itself from the competition.

- Sam

Click to play.
(Since the hold time was an hour, it has been edited down for time constraints.)

Run Jennell Run

Our very own Jennell Haynes is training to run in the LaSalle Banks Chicago Marathon on Oct. 7, 2007. Chicago, Illinois is going to be the future home of 30proof Media and I think its a great way to start out the transition.

It's great to see a healthy face in a sea of caffeinated, self-medicated, workaholic 30proofers. Quite inspiring.

Visit Jennell's blog over at runjennellrun.blogspot.com.

- Sam

Making noise for Google Earth

This just in from the blog Ogle Earth.

"Excellent: Bernie Krause's biophony recordings, soundscapes of nature, look like they'll be turned into a KML layer soon, reports O'reilly Radar. Until then, try Freesound, a site with georeferenced ambient sounds that comes with its own KML layer. Still one of my favorites. (More about the possibilities for navigating using sound for the sight impaired here.)"

We are working on some great things with our partnership with Wild Sanctuary. Don't forget to check us out at Where 2.0 this May.

Ogle Earth brings you news about virtual globes, with a special focus on Google Earth. By Stefan Geens in Stockholm.

Albums and Artwork Now Available!

We now have album artwork available at the Wild Sanctuary WildStore! Full-length nature albums are available as MP3 downloads. Also don't forget the podcasts available through iTunes by clicking here.

30proof at the Where 2.0 conference

30proof Media will have a booth at the WHERE 2.0 Conference.
If you've ever wondered where in the world 'that sound' is coming from inside your computer, here is your chance to find out! The intrepid Bernie Krause will be speaking at the 3rd annual O-Reily WHERE 2.0 CONFERENCE, May 29-30, 2007, at the Fairmont Hotel in San Jose, CA. Come hear him address 'The Value of Soundscape in Location Mapping Technology' and put some 'green' into your scene!

We're on the Radar Now!

Tim O'Reilly of O'Reilly Media, Inc of Sebastapol, CA. Posted a nice piece about the work of Bernie Krause and a response to the NYTimes article from this last Sunday. You Can read more about it at his O'Reilly Radar Blog
Tim O'Reilly is the founder and CEO of O'Reilly Media, Inc, thought by many to be the best computer book publisher in the world. O'Reilly also publishes online through the O'Reilly Network and hosts conferences on technology topics. Tim is an activist for open source and open standards, and an opponent of software patents and other incursions of new intellectual property laws into the public domain. Tim's long term vision for his company is to help change the world by capturing and transmitting the knowledge of innovators. For everything Tim, see tim.oreilly.com

Don't forget our new website

Launched Feb. 16, 2007-- On our Anniversary!

Our Clients in the News: Wild Sanctuary

Ari Marcus of Rivet Magazine gave Wild Sanctuary a nice response to our recent article in this week's New York Times Magazine in their blog. Stop by and read the post and his reminder that we all need to get out and experience the natural world.

Also check out the great work being done by Rivet Magazine.


Thanks for the great mention by Non-Human Communications. Their Mission is to enhance communications and deepen understanding among humans and sentient non-human species, with the goal of positively motivating all beings to cherish and defend the planet, Mother Earth, closest thing to Heaven we've got.

Also thanks to Mark Carwardine' for his mention in his blog, Another Chance to See.
In the late 1980s, Douglas Adams, creator of "The Hitchhiker's Guide to the Galaxy", and broadcaster and zoologist Mark Carwardine travelled around the world, visiting endangered animals, hoping it would not be their "Last Chance To See". A BBC radio series and very funny book followed, and this website brings the stories of these animals into the 21st century... Thanks Mark! (Douglas sadly passed away in 2001)

30proof (LLC) turns 1!

We became incorporated one year ago today in the great state of California after moving all operations from Chicago and Central Illinois.

It feels amazing to know that we have been this successful. We are definitely looking forward to many, many more years in the industry. This is just the tip of the iceberg.

I wish I had the stamina in me to celebrate in the right manner, but our team has been up for 20 hours; working straight. It's dedication like that that gets us where we need to go (and the reason at least one of us already has a 30proof tattoo).

So here's the self-congratulatory pat on our backs for our first anniversary.

- Samuel

30proof Media's World-Wide Fame Department recognizes Bernie Krause

A little paper called the New York Times published an article today in its Magazine profiling the work of our client Bernie Krause of Wild Sanctuary. Bernie is the founder of Wild Sanctuary and has been recording nature sounds since 1968. He has been patiently collecting the largest natural sound recording collection in the world in private hands. All the while, he has been doing this as a scientific study of our environment.

Well, enough from me, read the article for yourself.
Bernie Krause in the New York Times Magazine

Congratulations Bernie!

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